Browse our customer FAQs

What are your opening hours?

Our opening hours are:
Monday – Saturday: 9am-5:30pm
Sundays and Bank Holidays: 12pm-5:30pm

The Bay Tree Restaurant is open 9.00am-5.00pm Monday - Saturday, and 12.00pm -5.00pm on Sundays.

Do you deliver?

Yes, we’re happy to say we deliver nationwide via trusted couriers and An Post.

How long does delivery take?

Delivery times on orders vary depending on stock level and availability. However, we make it our priority to get your order to you as soon as possible. In general, standard delivery normally takes 7 working days but larger items may take longer.

I can’t find a product I want on the online store, does this mean it's out of stock?

Not necessarily. We are currently hard at work adding the many products we stock to the online store. In the meantime, if you wish to enquire about a product's availability, don’t hesitate to reach out to us at or call 053 938 2970.

Can you help me decide on which plants I should buy?

Yes, of course, we would be delighted to help. Our team of garden experts are on hand to offer expert advice and guidance on selecting the plants that are right for you. Speak to one of our team members in-store or call us on 053 938 2970.

What is your returns policy?

If you are not satisfied with a product, or believe it is defective, please email us at or call 053 938 2970 so we can hear your concerns.

It’s important to us that each of our customers has an enjoyable and stress-free online shopping experience at Cois na hAbhann. If you change your mind about a purchase and want to return it, we will happily offer you a refund or exchange within 28 days.

For returns and exchanges, you’ll need to provide proof of your purchase and return any products in re-sellable condition.

Is the Bay Tree restaurant open?

Yes, The Bay Tree Restaurant is Open Monday to Saturday: 9.00am - 5:00pm, and Sundays: 12.00am - 5:00pm.

Are you hosting breakfast with Santa this year?

Yes, we will indeed be hosting both breakfast/ dinner with Santa this Christmas at our newly-renovated Bay Tree Restaurant.

Breakfast with Santa will take place on the 3rd, 10th, and 17th of December, with two sittings on each date, one at 9.00am and a second at 11.00am.

Dinner with Santa will take place on the 9th, 16th, and 23rd December at 6.30pm.

To book please click here.